Delivery
Orders are prepared and packed by hand at Cross Bank Farm in Shropshire.
Free Collection
Rather collect your goodies in person? You're very welcome to!
We offer free collection from Cross Bank Farm, near Wem, Shropshire, saving you the cost of postage.
How it works:
Add your chosen products to your basket.
Select Collect from us at checkout.
Choose your preferred collection date from the available Tuesdays and Wednesdays.
Pay securely online.
Wait for us to confirm your collection arrangements before visiting.
Collection days: Tuesdays and Wednesdays, by prior arrangement.
Collection address: Cross Bank Farm, Highfields, Wem, Shropshire, SY4 5UN.
Please note that Cross Bank Farm is a working smallholding rather than a staffed farm shop, so collection is by confirmed arrangement only.
Our pickled quail eggs are made in limited batches and require preparation time. Please wait for confirmation before travelling to the farm.
Pickled Quail Eggs
Our pickled quail eggs are made in limited weekly batches using eggs laid here at Cross Bank Farm.
New batches are released every Thursday, with orders prepared for dispatch the following Monday–Wednesday.
Once a weekly batch has sold out, ordering closes until the next Thursday release.
Postal orders are sent using Royal Mail Tracked 24 or Royal Mail Next Day Guaranteed.
Royal Mail delivery times begin once your parcel has been dispatched and do not include our preparation time.
You’ll receive tracking details as soon as your order leaves Cross Bank Farm.
Other Orders
Preserves, gift collections and other available products are normally prepared for collection or dispatch as soon as practical. Where an order contains pickled quail eggs, the whole order may be held until the eggs are ready so that everything can be sent together.
Tracking
Where a tracked delivery service is selected, tracking information will be provided once your parcel has been dispatched. Please allow a little time for the carrier’s tracking system to update after collection.
Delivery Delays
Occasionally, delays can occur once a parcel has left Cross Bank Farm. If your order has not arrived within the expected delivery period, please contact us and we will investigate with the delivery provider.
Damaged Orders
We take considerable care when packing glass jars and other fragile items. If your order arrives damaged, leaking or otherwise not as it should be, please contact us as soon as possible and include photographs of the parcel, packaging and affected products. Please keep the packaging until we have responded, unless it would be unsafe to do so.
Delivery Addresses
Please check your delivery address carefully before completing your order. We cannot normally replace or refund orders that cannot be delivered because an incorrect or incomplete address was supplied at checkout.
Questions
If you need an order for a particular date or have a delivery question before ordering, please contact us at:info@crossbankfarm.co.uk